FAQs

Frequently Asked Questions

How can I check the status of my order?

As soon as you place your order, you'll receive an order confirmation email. Once your order has been dispatched, we'll send you another email with your tracking number.

You can track your parcel anytime using our Track My Order page. If you need any assistance, our friendly support team is always happy to help.

How long does shipping take?

We process most orders within 1–3 business days before they're dispatched.

Delivery times vary depending on your location, but most orders arrive within:

  • United States: 5–8 Business Days
  • United Kingdom: 5–8 Business Days
  • Canada: 5–8 Business Days
  • Australia & New Zealand: 5–8 Business Days
  • Most International Destinations: 5–12 Business Days

We're proud to work with trusted fulfilment partners around the world, allowing us to deliver quality products directly to families while keeping our prices affordable.

Do you ship internationally?

Yes! We proudly ship to customers in most countries worldwide.

If you're unsure whether we deliver to your location, feel free to contact us and we'll be happy to check for you.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Simply visit our Track My Order page and enter your tracking number to see your parcel's latest updates.

Please note that tracking information can take 1–5 business days to appear after dispatch.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible.

We begin processing orders quickly, so while we'll always do our best to help, changes can't be guaranteed once your order has been prepared or shipped.

If your order has already been dispatched, please refer to our Refund & Returns Policy for available options.

My tracking hasn't updated. Should I be worried?

Not at all! It's completely normal for tracking updates to take 1–5 business days after your parcel has been shipped.

If your tracking hasn't updated after this time, please contact us and we'll be happy to investigate.

Will my order arrive in one package?

Sometimes.

To get your order to you as quickly as possible, items may be shipped from different fulfilment centres. If this happens, you'll receive separate tracking numbers for each shipment.

What if I entered the wrong shipping address?

If you've made a mistake with your shipping address, please contact us immediately.

We'll do everything we can to update your details before your order is processed. Unfortunately, once an order has been dispatched, we're unable to change the delivery address.

What if my parcel is delayed?

While most orders arrive within our estimated delivery times, occasional delays can happen due to customs processing, carrier delays, weather conditions, or busy holiday periods.

If your order is taking longer than expected, please reach out to us and we'll gladly help track it down.

How can I contact Baby Love Co?

We're always happy to help!

You can reach us by:

  • 💛 Our Contact Us page
  • 💬 WhatsApp (for the quickest response)
  • 📧 Email Support

We aim to respond to all enquiries within 24 business hours, and often much sooner.

Are your products safe for babies?

Absolutely. Your child's safety is our highest priority.

We carefully select products made from baby-friendly materials and work with trusted manufacturing partners who meet recognised safety standards where applicable.

Every product page includes detailed information about recommended ages, materials, and care instructions, so you can shop with confidence.